Privacy Policy

Effective Date: 11 October 2024

At Cambridge Handyman, accessible from cambridge-handyman.co.uk, one of our main priorities is the privacy of our visitors and customers. This Privacy Policy document outlines the types of personal information we collect, how we use it, and the measures we take to protect it, in compliance with the General Data Protection Regulation (GDPR).

1. Information We Collect

We collect and process the following personal information when you interact with our website or use our services:

• Name: Used to identify you for our records and communications.
• Email Address: Used to contact you for appointments, quotes, and other service-related inquiries.
• Phone Number: Used to communicate with you regarding service updates or confirmations.
• Address: Used to provide location-based services, such as home repair or handyman services.
• IP Address: Automatically collected when you visit our website. This helps us understand general user location and website traffic using analytics tools.
• Location Data: When using Google Analytics or other similar tools, we collect data on your general location (such as country or city) based on your IP address.

2. Use of Google Analytics

We use Google Analytics to monitor and analyse the traffic on our website to improve your experience. Google Analytics collects data such as your IP address, browser type, location, pages visited, and time spent on the website. This information helps us understand how users engage with our website, so we can enhance its content and functionality.

You can opt-out of Google Analytics by installing the Google Analytics Opt-out Browser Add-on, available here: Google Analytics Opt-out.

3. How We Use Your Information

The personal information we collect is used for the following purposes:

• To provide and deliver the services you have requested (e.g., handyman or repair services).
• To communicate with you regarding quotes, appointments, or service updates.
• To improve our website and service offerings based on your feedback and interaction data.
• For internal record-keeping and invoicing purposes.
• To comply with legal obligations and ensure the security of our website and services.

4. Data Protection and GDPR Compliance

We are committed to protecting your personal data and complying with the General Data Protection Regulation (GDPR). In accordance with GDPR, you have the following rights:

• The right to access – You have the right to request copies of your personal data.
• The right to rectification – You have the right to request correction of any information you believe is inaccurate.
• The right to erasure – You have the right to request that we erase your personal data, under certain conditions.
• The right to restrict processing – You have the right to request that we restrict the processing of your personal data, under certain conditions.
• The right to object to processing – You have the right to object to the processing of your personal data, under certain conditions.
• The right to data portability – You have the right to request that we transfer your personal data to another organisation, or directly to you, under certain conditions.

If you make a request, we have one month to respond to you. If you would like to exercise any of these rights, please contact us at:

Cambridge Handyman
enquiries@cambridge-handyman.co.uk
+44 1223 523366

5. Data Security

We implement appropriate technical and organisational measures to protect the personal data we collect from unauthorized access, disclosure, or destruction.

Only authorized personnel have access to personal data, and we store this information on secure systems to ensure its safety.

Payment Information: Cambridge Handyman does not collect or store any payment details such as credit card numbers or bank information. Any payments for services are processed through secure third-party payment processors, which are responsible for safeguarding your payment details in accordance with their own privacy policies.

We do not have access to, store, or retain any payment information during or after a transaction.

6. Data Sharing and Third-Party Disclosure

We do not sell, trade, or transfer your personal information to third parties except in the following situations:

• To comply with legal obligations or in response to valid legal processes.
• To trusted third parties for the purpose of fulfilling warranties or service-related purposes, with your consent.

In such cases, we ensure that your data is handled in accordance with this Privacy Policy and only for the purposes specified.

7. Data Retention

We will retain your personal information only for as long as is necessary to provide the services you have requested or to meet legal requirements. Once the data is no longer required, it will be securely deleted or anonymised.

8. Cookies

Our website uses cookies to enhance the user experience and collect anonymous data for analytical purposes. Cookies are small files stored on your device by your web browser. You can adjust your browser settings to refuse cookies, but this may affect your ability to use certain features of our website.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal obligations. The most current version of this policy will always be available on our website. Please review this page periodically to stay informed about how we protect your personal information.

10. Contact Us

If you have any questions or concerns about this Privacy Policy or how we handle your personal data, please contact us at:

Cambridge Handyman
39 Martindale Way, Sawston, Cambridge, CB22 3BT
enquiries@cambridge-handyman.co.uk
+44 1223 523366